Legal Guarantee – Consumer Rights
Legal Guarantee – Consumer Rights
When purchasing goods as a consumer, you have statutory rights if the product is defective or does not conform to the contract. This page provides basic information about your rights and the official European Union legal guarantee notice.
Official European Union Legal Guarantee Notice
The following official notice from the European Commission explains the legal protection available to consumers when purchasing goods in the European Union.
For more information about legal guarantees, remedies for defective goods and other consumer rights, please visit the official European Union website.
More information about legal guarantees →What Are Your Rights If Goods Are Defective?
Under Czech consumer law, consumers can generally report a defect that becomes apparent within two years of receiving the goods. This statutory protection is separate from any voluntary commercial guarantee offered by the manufacturer or seller. Mandatory consumer protection rules in your country may also apply.
If the goods are defective or do not conform to the contract, you may exercise your statutory rights in accordance with the applicable law.
Depending on the circumstances and applicable legal conditions, you may be entitled to:
- free repair of the goods,
- replacement with conforming goods,
- an appropriate price reduction,
- termination of the contract and a refund.
The specific conditions for exercising these rights are governed by the applicable consumer protection legislation.
Statutory Rights and Voluntary Manufacturer Guarantees
Statutory rights relating to defective goods arise directly from the applicable law and are enforceable against the seller. Consumers do not pay an additional fee for this statutory protection.
A voluntary commercial guarantee may be provided by a manufacturer or seller in addition to statutory consumer rights. Its duration, scope and conditions are set out in the relevant guarantee statement.
A voluntary commercial guarantee does not limit or replace the consumer's statutory rights.
Need to Make a Warranty Claim?
If you discover a defect in a purchased product, please contact us and describe the issue. We will provide information on how to proceed with your claim.
To help us process your claim efficiently, we recommend including your order number, a description of the defect and, where appropriate, photographs. A receipt or invoice is not the only possible way to prove that a purchase was made.
This page provides general information about consumers' statutory rights when purchasing goods. The official European Commission notice is displayed above. The applicable legislation and mandatory consumer protection provisions take precedence over any conflicting contractual terms.